A: We can only identify a bug before your laptop clears the error reports. So as soon as a bug occurs, let's say the screen froze during practice, please directly close the app (force quit) and email the following info to firstname.lastname@example.org. If you reopen the app right away, error reports are gone.
- Operating system
- A description of the steps that led to the issue
- Screen shot of the error (if possible)
- Output Log
- Session Folder & Temp Folder
How to attach output log?
If you installed PitchVantage in the default folder, click Attach Filein your email reply > Click Computer or This PC > Click Local Disk (C:) > Click Program Files (x86) > Click PitchVantage > Click PitchVantage_Data.
If you installed PitchVantage somewhere else, click Attach File buttonin the email reply > Go to the folder where you installed PitchVantage > Click PitchVantage > Click PitchVantage_Data.
How to attach session folder and temp folder?
Then click Local Disk (C:) > Click Users > Click your PC user name > Click AppData (it's hidden if you don't see it. Click here for help to unhide) > Click LocalLow > Click PitchVantage > Click PitchVantage.
Find the Session Folder of the practice session which you experienced trouble. Right click that Session Folder > Compress the session folder and drag it to your desktop.
Lastly, click Attach File buttonin the email > Select the compressed session folder from your desktop.
To attach temp folder, go through the above process again. Instead of finding a session folder, click a folder called "temp".
How to find Windows Version?
Type System into the Windows search bar > Click System.
You will see the Windows edition and system information.
How to attach a screenshot?
Press PrtSc or Fn + K
Press Ctrl + V to paste screenshot into email