Enable Camera and Microphone on my Windows

Modified on Wed, 14 Jun 2023 at 10:34 AM

Type Settings into the Windows Search bar and click Settings (App).



Click Privacy.



Click Camera.

  1. At Allow access to the camera on this device, change Camera access for this device to ON
  2. At Allow apps to access your camera, change to ON
  3. Below Choose which apps can access your camera, make sure that your specific browser is also toggled to ON



Click Microphone.

  1. At Allow access to the microphone on this device, change Microphone access for this device to ON
  2. At Allow apps to access your microphone, change to ON
  3. Below Choose which apps can access your microphone, make sure that your specific browser is also toggled to ON



Now log into PitchVantage and start recording. If you still see the error message, contact us for help or go through the list below to troubleshoot other factors that could block access:


-Browser level permission (Chrome, Firefox, Edge)

-Close all other applications and browser tabs

-Is browser up to date? Click the three dots in the upper-right corner of the browser, then click Help and Feedback > About Microsoft Edge > Check for updates

-Clear cache (Chrome, Firefox, Edge)

-Are mic and cam plugged in (external device) AND turned on? Disconnect and reconnect

-Update device driver under Device Manager

-Try a different browser

-Are you able to record yourself here:

-Check your anti-virus software

-Does your mic and cam work in other applications such as Skype or Zoom? If not, hardware might be the problem

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