First, a few quick checks:
- Close all other applications and browser tabs.
- Is microphone plugged in (if external device) AND turned on? Disconnect and reconnect.
Next, check for updates:
- Operating system: Mac | Windows
- Browser: Google Chrome | Firefox | Microsoft Edge | Safari
*If your browser version is too old, you need to download the latest version and install.
Lastly, select and save your microphone in PitchVantage:
- Log into PitchVantage
- Click on Settings icon at the top right corner
- Select the mic you want to use for recording
- Save Settings
Do a test recording on the Settings page and play back to check audio quality. If the test recording didn't work, your device might be the issue. Select a different mic.
If the issue persists, try a different browser or download PitchVantage app on your phone/tablet.
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