Initializing PitchVantage circle spinning (Chrome)

Modified on Fri, 08 Mar 2024 at 03:23 PM

Issue: Initializing PitchVantage circle keeps spinning and does not get to the login page.

First, please make sure you have stable Internet connection. 2 Mb/s is considered sufficient upload/download speed to use PitchVantage (Google Speed Test).
 
Then, clear the cache and hard reload your Chrome browser:
  • On your computer, open Google Chrome
  • At the top right, click More or three vertical dots
  • Click More tools
  • Click Developer Tools
  • Hold down the control/cntrl button (for Windows users only) and then simultaneously right click on the Reload icon (at top left corner near browser address bar)
  • Click Empty Cache and Hard Reload
 

Restart computer. Do NOT launch Google Chrome in incognito mode. Now, go to https://app.pitchvantage.com/ and try again. If the issue persists, contact us for help. In the meantime, try a different browser, or follow the steps below to delete old indexeddb:
  • On your computer, open Google Chrome
  • At the top right, click More or three vertical dots
  • Click More tools
  • Click Developer Tools
  • Open the Application panel from the menu
  • Under Storage, expand on IndexedDB then click on the UnityCache option 
  • Click Delete database
  • Restart Chrome

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