First, a few quick checks:
- Close all other applications and browser tabs.
- Check your internet speed Here. 2 mb/s is sufficient.
- Are mic and cam plugged in (if external device) AND turned on? Disconnect and reconnect.
Next, check for updates:
- Operating system: Mac | Windows
- Browser: Google Chrome | Firefox | Microsoft Edge | Safari
*If your browser version is too old, you need to download the latest version and install.
Lastly, select and save your camera and microphone in PitchVantage:
- Log into PitchVantage
- Click on Settings icon at the top right corner
- Select the mic and cam you want to use for recording
- Save Settings
Do a test recording on the Settings page and play back to check video and audio quality. If the test recording didn't work, your device might be the issue. Select a different mic/cam.
If the issue persists, try a different browser or download PitchVantage app on your phone/tablet.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article